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Unit 9 Computer Technologies in Business - Coggle Diagram
Unit 9 Computer Technologies in Business
Introduction
Computer technology allows greater efficiency for conducting business
Computer technology as a business tool has many usage/applications and advantages and disadvantages
Computer technology enable small business to level the playing field with larger companies/organizations
Usage/applications of computer technology in business
Sales
Used for sales purposes
Point-of-sales (POS) systems
Online sales
E-commerce, m-commerce, social commerce
Cashierless shop
Eliminates the needs for human cashiers and cash payments
Use cameras, sensors and networks to keep track on customers movements and and their purchases
Artificial intelligence
Ability of computers to work in humanlike way
To assist and improve business operations
AR-enabled mcommerce
Augmented reality is used together with the m-commerce app
To provide better shopping experience
Communication
Email, instant messaging, push notification, customer contact system
Faster and easier way to maintain contact with clients, suppliers, partners
Computerized phone systems allow automated support during off hours
Educating & training employees
Also educate employees on company policy, software use, SOP, safety etc
Using webinars & live Q&A sessions
Provide job training for employees
Management
Manage business and company itself
Mobile payment
Digital service that allows money to be paid for a product/service and sent to friends/family members
Done instantly through mobile banking apps, or scanning codes on mobile device
Mobile wallets
No need to carry a bulky wallet around
Also known as electronic wallet (e-wallet)
Inside mobile device
Digital wallet
- can be accessed on web browser on desktop/laptop/mobile device
Social commerce
Supports social interaction and user contribution to assist online transaction
Streamline buying process for customers and increase the efficacy of social media ads for brands
Enable by social media networks and online social relationships
Advantages/benefits
Cheaper research and development
Better sales
Greater speed in operations
Manage customer relationship loyalty and reward programs
Automate and save money
Selling goods and services on over the internet
Cost effectiveness - affordable tools and services
Store large amounts of data and files systematically
Self sufficient in handling some task that used to be outsourced
Create models of new product using visualization software
Better organization and keeping track of documents, files, data
Disadvantages/drawbacks
No personal touch
Can be expensive
Not all products/services can be sold online
Over reliance on technology
Frauds
Error
Destroy jobs
Product cessation
Privacy and security concerns
Ethics
Online businesses during MCO period
Tutoring/coaching
Freelance works
Selling food and other items
Personal shopper for groceries and other items
E-commerce business boom globally
Case study
Timogah.com
Connect small rural farmers and small retailers with customer
Help small rural farmers as well as small retailers to market and distribute their agricultural produce
Digital and hyperlocal food supply chain platform
Provide the convenience of online grocery shopping to its customer