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Chap 10 - Coggle Diagram

- - - - Monitoring complaint trends
      - Preparing compliance reports
      - Customer surveys or
        mystery shopping
- - - - Supervisor must accompany rep for at least 5 closed sales
  - - - If selected
    - - Not proficient in english
      - Below o level or n level
      - 62 or older
- - - - Early termination clauses
      - Risk factors
      - Fees and charges