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Honda Canada Crisis Stakeholders - Coggle Diagram
Honda Canada
Crisis Stakeholders
Customers
Affected
Cannot get new vehicle
Reaction
Surprise, confusion
Anger
Demands for money back
Consider suing Honda
Dealers
Affected
Lose their job
Can't make a living
Have to explain to customer
Reaction
Shock, surprise
Confused
Anger, frustration
Demanding information
Employees
Affected
Lose confidence in company
Reaction
Might want to change jobs
Get angry, and leak information
Factories making parts
Affected
Can't sell parts
Reduced income
Reaction
Change client
Sub-contractors
Affected
No profit
Reaction
Confused
Other Japanese automakers
Affected
Disaster damage
Boost in profits
Reaction
Increased advertising
Special deals
North American automakers
Affected
Possible boost in profits
Reaction
They might 'use' the situation
to convince North American consumers
to 'buy local'
Look for information that
would give them an advantage
Ford, Chevrolet, Buik
Regulators (government)
Consumer protection agencies
Reaction
Immediately reviewing Honda's
promises to consumers
What guarantees has Honda made?
How will Honda keep consumers' best interests at heart