Please enable JavaScript.
Coggle requires JavaScript to display documents.
International Organization for Standardization (ISO) 9000 - Coggle Diagram
International Organization for Standardization (ISO) 9000
history and revisions
composed of the national standards bodies of more than 160 countries
standards underwent revisions in 2000 and 2008
first published in 1987
most recent versions of the standard, ISO 9000:2015 and ISO 9001:2015, were published in September 2015
Definitions and models
ISO 9000 is a series, or family, of quality management standards
ISO 9001 is a standard within the family. It has obvious generic to accommodate all types of endeavors and businesses. In ISO 9001, organizations are certified because it is the only standard with requirements.
ISO 9004: It describes the ways to sustain the quality improvements and less commonly discussed documents
ISO 19011: It is meant to provide guidance on conducting internal and external audits to ensure that quality systems conform to 9000 guidelines.
ISO 9000:2015 and ISO 9001:2015
Customer focus
Understand the needs of existing and future customers
Align organizational objectives with customer needs and expectations
Meet customer requirements
Measure customer satisfaction
Manage customer relationships
Aim to exceed customer expectations
Leadership
Establish a vision and direction for the organization
Set challenging goals
Model organizational values
Establish trust
Equip and empower employees
Recognize employee contributions
Involvement of people
Ensure that people’s abilities are used and valued
Make people accountable
Enable participation in continual improvement
Evaluate individual performance
Enable learning and knowledge sharing
Enable open discussion of problems and constraints
Process approach
Manage activities as processes
Measure the capability of activities
Identify linkages between activities
Prioritize improvement opportunities
Deploy resources effectively
Improvement
Improve organizational performance and capabilities
Align improvement activities
Empower people to make improvements
Measure improvement consistently
Evidence-based decision making
Ensure the accessibility of accurate and reliable data
Use appropriate methods to analyze data
Make decisions based on analysis
Balance data analysis with practical experience
Relationship management
Identify and select suppliers to manage costs, optimize resources, and create value
Establish relationships considering both the short and long term
Share expertise, resources, information, and plans with partners
Collaborate on improvement and development activities
ISO 9000:2000
Meet stakeholder needs
Be usable by all sizes of organizations
Be usable by all sectors
Be simple and clearly understood
Connect quality management system to business processes
benefits of ISO 9000
It creates a more effective and efficient operation.
It helps to increase the level of customer satisfaction and relation.
It reduces audits.
It helps in the improvement of the marketing process.
Enhance the motivation of employees as well as awareness and morale.
It promotes international trade.
Helps in increasing the profit
Helps in increasing the profit
It helps in the reduction of wastage and increase productivity.
It is a common tool for standardization.
Elements of ISO 9000 Quality management systems
Management Responsibility; Quality System; Order Entry; Design Control; Document and Data Control; Purchasing; Control of Customer Supplied Products; Product Identification and Tractability; Process Control; Inspection and Testing Control of Inspection, Measuring, and Test Equipment Inspection and Test Status; Control of Nonconforming Products; Corrective and Preventive Action; Handling, Storage, Packaging, and Delivery; Control of Quality Records; Internal Quality Audits; Training; Servicing; Statistical Techniques
3 kinds to conduct ISO 9000 Auditing
First Party Audit: It is popularly known as the Internal Audit. The first party audit checks that newly minted processes run according to new procedures. Moreover, auditors provide feedback to so you can correct any gaps.
Second Party Audit: It is the customer audit to ensure that processes run according to customer requirements. These audits can also occur for organizations that are not certified and are not undergoing certification.
Third Party Audit: It is popularly known as External Audit and it is conducted by a representative of a registered company. For ISO 9000, successful completion is mandatory.
Advantages
By assessing their context, organizations can define who is affected by their work and what they expect. This enables clearly stated business objectives and the identification of new business opportunities.
Organizations can identify and address the risks associated with their organization.
By putting customers first, organizations can make sure they consistently meet customer needs and enhance customer satisfaction. This can lead to more repeat customers, new clients and increased business for the organization.
Organizations work in a more efficient way as all their processes are aligned and understood by everyone. This increases productivity and efficiency, bringing internal costs down.
Organizations will meet necessary statutory and regulatory requirements.
Organizations can expand into new markets, as some sectors and clients require ISO 9001 before doing business.