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Unit 1 Aspects of Management, Unit 2 Theories of Behavior, Unit 3 Goal…
Unit 1 Aspects of Management
Communication skills
can be given
Upward
Falling
Horizontal
Formal/Informal
Oral/Written
Verbal / No verbal
are exposed to
Differ in perceptions
Faulty Translations
Emotions
Distrust
listen to more
Poor listening habits
Abilities to perceive situations that reveal the reality of a fact without being affected by external pressures.
Unit 2 Theories of Behavior
Human needs
De Maslow
Alderfer ERG
Herzberg
Quality of life at work
Job Rotation
positive effort
Extra payment
child care
healthy programs
share earnings
Flexible Benefits
Cross Training
Leadership techniques
possess charisma
Autocratic
participatory
Technical skills
HR skills
conceptual skills
Unit 3 Goal Setting
Manager challenges
Living up to the expectations of others
Know your subordinates well
Pursue excellence in performance
Fair and consistent treatment
substance abuse
Programs and policies are created to deal with them
Organizational Functioning Coercion
Anticipate changes that are accepted to avoid resistance
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