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Computer Technologies in Business - Coggle Diagram
Computer Technologies in Business
Advantages
Better organization and keeping track of documents, files and data
Self sufficient in handling some task that used to be outsourced
Cost effectiveness
Automate and save money
Cheaper research and development
Better sales
Manage customer relationship, loyalty and reward programs
Selling goods and services online over the Internet
Store large amount of data and files systematically
Create models of new products using visualization software
Usage and Applications
Management
used to manage the business and the company itself
Communication
For communication purposes which makes it easier and to keep in contact with clients, suppliers, and business partners
Example: Email, instant messaging, push notifications, customer contact systems
Allow automated support during off hours using computerized phone system
AI
It is used to assis and improve business operations, and products and services
Assisting and Improving Business operations by:
Process automation
Provide business insights
Predictive maintenance
Risk prediction
Automated delivery
R&D
AI-enabled products and services:
Smart products
Personalized recommendations
Personalized services
Facial recognition technology
Customer service/helpdesk chatbots
Smart Assistants
Robot vacuums
Sales
Point-of-sales (POS) systems
Online sales
E-commerce, m-commerce, social commerce
POS SYSTEMS
Used for retail transactions where it helps to calculate the payment amount and stores all transactions information also linked to other systems like inventory management system
included with cash register, computer, monitor, cash drawer, receipt printer, card reader, barcode scanner and customer display
E-COMMERCE
Types:
B2C ( Business to Consumer) : companies sells products/services direct to consumer
B2B (Business to Business) : Companies sell product/services direct to other companies
C2C (Consumer to consumer) : consumer sells product/services to other consumers
C2B ( Consumer to business) : consumer sell products/services to company
MOBILE ECOMMERCE
refer to the use of mobile devices to enable online transactions where consumers can conduct transactions, price comparison, banking, travel reservations, and stock trading
Example:
Mobile shopping
Mobile banking
Mobile payments
Cashierless Shop
No more human cashier and cash payments
Use cameras, sensors and networks to keep track of costumers's movements and their purchases
Allowing credit/debit card holders with smartphones
AR-enabled mcommerce
An augmented reality with the mcommerce app which will provide a better shopping experience to customers
Example: IKEA Place and Sephora Virtual Artist
Educating & Training Employees
Provide job training for employees and also teach them on company policy, software use, SOP and safety
Platform: webinars and live Q&A sessions
Disadvantages
Privacy and security concerns
Destroy jobs
Frauds
Not all products/services can be sold online
No personal touch
Can be expensive
Over reliance on technology
Error
Product cessation
Ethics
What happen to Online business during MCO period :question:
Become a new norm as it boomed globally. and need logistics, transport services, and computer technologies smooth operations
Examples:
Personal shopper
Selling foods and other items
Tutoring/couching
Freelance work