used to manage the business and the company itself

For communication purposes which makes it easier and to keep in contact with clients, suppliers, and business partners

• Example: Email, instant messaging, push notifications, customer contact systems
• Allow automated support during off hours using computerized phone system
  

• No more human cashier and cash payments
• Use cameras, sensors and networks to keep track of costumers's movements and their purchases
• Allowing credit/debit card holders with smartphones
  

• An augmented reality with the mcommerce app which will provide a better shopping experience to customers
• Example: IKEA Place and Sephora Virtual Artist

• Provide job training for employees and also teach them on company policy, software use, SOP and safety
• Platform: webinars and live Q&A sessions

1. Better organization and keeping track of documents, files and data
2. Self sufficient in handling some task that used to be outsourced
3. Cost effectiveness
4. Automate and save money
5. Cheaper research and development
6. Better sales
7. Manage customer relationship, loyalty and reward programs
8. Selling goods and services online over the Internet
9. Store large amount of data and files systematically
10. Create models of new products using visualization software

1. Privacy and security concerns
2. Destroy jobs
3. Frauds
4. Not all products/services can be sold online
5. No personal touch
6. Can be expensive
7. Over reliance on technology
8. Error
9. Product cessation
10. Ethics

• Become a new norm as it boomed globally. and need logistics, transport services, and computer technologies smooth operations
• Examples:

1. Personal shopper
2. Selling foods and other items
3. Tutoring/couching
4. Freelance work
   

Assisting and Improving Business operations by:

1. Process automation
2. Provide business insights
3. Predictive maintenance
4. Risk prediction
5. Automated delivery
6. R&D

AI-enabled products and services:

1. Smart products
2. Personalized recommendations
3. Personalized services
4. Facial recognition technology
5. Customer service/helpdesk chatbots
6. Smart Assistants
7. Robot vacuums

POS SYSTEMS

• Used for retail transactions where it helps to calculate the payment amount and stores all transactions information also linked to other systems like inventory management system
• included with cash register, computer, monitor, cash drawer, receipt printer, card reader, barcode scanner and customer display

E-COMMERCE

• Types:

1. B2C ( Business to Consumer) : companies sells products/services direct to consumer
2. B2B (Business to Business) : Companies sell product/services direct to other companies
3. C2C (Consumer to consumer) : consumer sells product/services to other consumers
4. C2B ( Consumer to business) : consumer sell products/services to company

MOBILE ECOMMERCE

• refer to the use of mobile devices to enable online transactions where consumers can conduct transactions, price comparison, banking, travel reservations, and stock trading
• Example:

1. Mobile shopping
2. Mobile banking
3. Mobile payments