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Customer Journey, VERIFIED?, Kickbox, Register (In any of NPS platforms. …
Customer Journey
VERIFIED?
yes
Registration contact created in CRM
no
User only has Janrain profile
Kickbox
Analyse the data (risky and Unknown)
what if have cpd activities
how old are cpd activities
See date created for Undeliverable
Make a decision what to do about them.
deactivate registration contact record?
what if have cpd activities against them
how old are cpd activities
Note:
user is invalid but can still login
Contact them to update email address?
Show notification in web pop-up when the user logs-in. (Learning site as well as NPS site) #03062022_1
Register
(In any of NPS platforms.
NPS.org.au,
Learn.nps.org.au,
Choosingwisely.org.au)
Profile created in Janrain
MW app user
(verification not required)
Website user
Verification email sent
Email going to sender
Server's take: Is this JUNK?
YES
as Server thinks its a junk
Lands mail in Junk folder
Term: Spam Block
Click Dimensions will keep sending emails.
Preventive approach: Can we ask for whitelisting?
Coz user flagged as spam
, an email from the provider earlier.
The mail is discarded totally.
Also CD won't send emails to the address in future.
Term: SPAM CONTENT
Remediation: Subscription is deactivated in CRM
NO
SPAM CHECK