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CALLS & E-MAILS - Coggle Diagram
CALLS & E-MAILS
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Managing a phone call
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expressions
Anyway, the reason I called is because ...
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Anyway, getting back to what we were talking about, ...
Was, getting back to what we were talking about, ...
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Business etiquette
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Vocabulary
spam: unwanted emails, usually advertisements
an attachment: a file, e.g. a document, photo or computer programme, which is joined to an email
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an emoticon: a combination of symbols, e.g. ⌣ ̈ used in an email to express a particular emotion
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Suggestions
Rule 1:
Always check you've got the right name in the 'To' box. And make sure your email only goes to the people who need to read it. Remember that if you reply to all, then everyone will get your email. Does the whole sales team really need to read your email to one person about something unimportant?
Rule 2:
This sounds obvious, but don't forget to attach them! A word of advice – attach the file you want to send before you start writing. That way, you can't forget to attach it!
Rule 3:
No. If you write 'CAN YOU LET ME KNOW THIS WEEK?' you are basically shouting at your reader. They will think you are very rude. So just don't do it.
Rule 4:
Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too
Rule 5:
This is important, especially if it's a work email. If you make mistakes in your email, people will think you also make mistakes in your work. So always check everything carefully. Ask a colleague to read and check it before you hit 'Send'.
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