ICT Functions

Helpdesk

ICT interagency Taskforce
Support in inter-agency activities including BOS, TESS
1 week in a year ✅

ICT Maintenance
✅

T4D

Receive of Office FAX ✅

UNIDO ICT Support

Greening data entry

mAsset ✅

ICT Profile, Work plan and capacity building
✅2 weeks

BCP - DRP
Manage ICT disaster Recovery plans
Manage emergency telecommunication operations and equipment

Capacity building ✅

Knowledge management
ECM
✅

Support operational and administrative tasks

Physical and logical security of ICT environment ✅

ZVIZA

MDM

Monitor assess and verify the use of ICT resources (Inventory managment
✅ ✅

Corrective maintenance ✅

Preventive maintenance ✅

ICT links local ISP and VSAT, link monitoring ✅

click to edit

UPS, UPS batteries ✅

Solar system ✅

VHF Programming, battery of VHF ✅

Link, connectivity to local ISP ✅

ICT onboarding for new staff ✅

Hardware(FAX,Printer,laptops)
Software, Operating system, Ms Ofice suite ✅

Support on virtual meetings (zoom and Teams
Creation of staff Finger prints ✅

IRC channel

COHA

Laptops (hardware and Apps
Service call/ticketing escalation and follow up ✅

Meetings (Conf. room)
Virtual meetings (creation of Zoom links)
Support in Zoom links for break out room, webinars with partners ✅

Electronic bill payment
Staff mobiles (UNICEF mobiles)
Home Internet link for international staff

End-user trainings and ICT clinics