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Computer Technology in Business, Manage the business and company itself,…
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- Manage the business and company itself
- Help maintain contact with clients, suppliers, partners
- Ability of computers to work in humanlike way
- Assist and improve business operations
- Process automation, provide business insights, predictive maintenance, risk prediction, automated delivery and R&D
- Estimates the need for human. Example: Amazon Go
- Augmated reality is used together with the m-commerce app to provide better shopping experience. Example: IKEA, Sephora VirtualArtist
- Provide job training for employees
- Used for sales purposes. Example: Point-of-sales (POS) systems, Online sales, E-commerce, m-commerce and social commerce
- Trading goods and services through electronic medium such as computers, media devices and Internet
- It supports social interaction and user contributions to assist online transactions
- Example: FB Marketplace, Tiktok Market
- Possible to inspect the product before purchase
- Lower rate of customers returning the products
- Easier to detect card fraud
- Does not need technically competent staff
- Higher costs needed (shop & staff)
- Less convenient
- Not possible to inspect product before purchase
- Higher rate of customers returning
- Difficult to detect card fraud
- Needs technically competent staff
- Lower cost
-Convenient to browse products
- Better organization and keeping track of documents
- Cost effectiveness
- Greater speed in operations
- Better sales
- Privacy and security concerns
- Destroy jobs
- Frauds
- Can be expensive
- Over reliance on technology
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