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PHM File Monitoring :, 1, 2, 3, 4 - Coggle Diagram
PHM File Monitoring
:
File delay Alert (OUTLOOK)
EDX Delivery sheet
Cross check
File type
Production Date
File Frquency
Client SLA
Open Filezila
Cross check with EDX File Delivery sheet
File type
Production date
Posting pattern
File Sequence
Files Available on EDX
OUTLOOK
Reply on Alert
Files available
Files not available on EDX on SLA
Salesforce
Create new Case
Add file information
Escalate to PSS Team
Marketo
Create Smart Campaign
Add clients affected by delayed packages
Create Delay Notice draft
Link the Delay notice to Smart Campaign
Track file availability
File posted
Salesforce
Update the case
Request PSS for RCA
Request to close the INC
Marketo
Create Smart Campaign
Add clients affected by delayed packages
Create Resolve Notice draft
Link the Resolve Notice to Smart Campaign
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