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Avaya Contact Center Revamp 2022 - Coggle Diagram
Avaya Contact Center
Revamp 2022
Business case
Life Cycle Management (CM/Soft Phone/Voice Recording/CMS/CTI)
OpEx reduction (JPY1.9M per mth)
Decom uniConnect
Simplification (Voice GW consolidation)
Reduced footprints on-premises
Simplified operations (BAU/Power outage)
Improved resilience (Phone lines/GW/DC)
Project scope (IT)
Upgrade IP-PBX
Infrastructure
AES
CMS
ACM
Upgrade applications
StationLink
Browser Connector
CMS (Reporting)
OneX (Soft Phone)
Meeting with WPM
for SCCM
Data migration
(Extensions/Agent ID/FD Callflow)
Voice recording
migration
Voice data migration
Change phone numbers
from Z offices to DC
Confirm INS1500
in use
Request NTT-E/W
for Call history
Decom INS1500
Meeting NCOM
Meeting SB
Update TEMS
Analog & Ditital phones
in regional offices
FAX
Verification
Unit test
Integration test
UAT
Z-TRUST (Clarim)
3R (ZD/CCC)
RECS-2 (ZW)
SFDC (Life)
WFM (CMS)
FSVM (AES)
ECH/MIS (CMS)
TEMS (ACM)
Switching Rehearsal
WallBoard
DR test
Distribute
iPhoneSE3
Define specifications
Restrictions
Remote Lock
6 digit passcode
Remote Wipe
Others
Ask WPM what options
are set by default
Only Managed Apple ID permitted?
Native email client
What's the best practice for this
Pay-per-use
Int'l call / 0570
Int'l roaming
Data < 5GB
Can user buy
additional GB
Apple ID
Managed
ABM
Unmanaged
Existing
New (for Non iPhone User)
Fixed charge
Unlimited domestic
Call
Data > 5GB
Inventory
BU / IT
Shared Responsibility
Lost/Stolen
Phone # search
Confirm specifications
Production
Documentation
(1) New Infra Cutover
Server H/W delivery
(2) VR migration
Secure DL & UL
Compliance
Review
(3) NW Consolidation
Local number portability
G650 remove
Data NW switch delivery