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CHAPTER 8: PERFORMANCE MANAGEMENT SKILLS - Coggle Diagram
CHAPTER 8: PERFORMANCE MANAGEMENT SKILLS
COACHING
Collaborative, ongoing process in which the manager interact with his or her employees and takes active role and interest in their performance
4 guiding principle that provide a good framework for understanding successful coaching
The employee is the source and director of change
The employee is whole and unique
A good coaching relationship is essential
The coach is the facilitator of the employee growth
Coaches need to engage in the following
Enabling sound strategic planning
Recruiting needed for talent
Facilitation organisational change
Focusing on decision making
Enhancing performance
COACHING STYLE
Unique way someone guides other in completing a task or making decision
THE MAIN COACHING STYLE
PERSUADER
AMIABLE
ANALYZER
DRIVER
COACHING PROCESS
IMPLEMENT STRATEGIES
OBSERVE AND DOCUMENT DEVELOPMENTAL BEHAVIOR
IDENTIFY DEVELOPMENTAL RESOURCES AND STRATEGIES
GIVE FEEDBACK
SET DEVLOPMENTAL GOALS
PERFORMANCE REVIEW FORMAL MEETINGS
Classical performance review
Merit/salary review
Self-appraisal
Developmental plan
System inauguration
Objectives setting
STEP TO TAKE BEFORE MEETING
Block sufficient time
Arrange to meet in a private location without interruptions
Give at least two weeks notice
MERGED PERFORMANCE REVIEW MEETING COMPENENT
Employee summary
Rewards discussion
Developmental discussion
Follow-up meeting arrangement
Share ratings and explain rationale
Approval and appeal process discussion
Employee self-appraisal
Final recap
Explanation of meetings purpose
POSSIBLE DEFENSIVE BEHAVIOR
FIGHT RESPONSE
Staring at supervisor
Raising voice
Blaming others
Other aggressive responses
FLIGHT RESPONCE
Speaking softly
Continually changing the subject
Other passive response
Looking/turning away
Quickly agreeing without basis
TO PREVENT/REDUCE DEFENSIVE BEHAVIOR
Be open-minded
Observe verbal and nonverbal cues
Be empathetic
minimize threats
Establish and maintain report
encourage participation
WHEN DEFENSIVE IS UNAVOIDABLE
ALLOW ITS EXPRESSION
Ask for additional information and clarification
Accept employees feelings
IF SITUATION BECOME INTOLERABLE
Reschedule the meeting for a later time
RECOGNIZE IT