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Emotions and Mood - Coggle Diagram
Emotions and Mood
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Moral Emotion
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Emotions that have moral implications because of instant judgement of the situation that evokes them
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Implication for managers
Seek to model positive moods and emotions as much as possible to develop effective decision-making, creativity, and enthusiasm in employees.
To greatly increase your capacity to explain and predict the conduct of your coworkers and others, you must first understand the importance of emotions and moods.
Understand that emotions are an inevitable element of the workplace, and that excellent management does not imply the absence of emotions.
Encourage positive displays of emotion in the service industry, which help clients feel better and so improve customer service interactions and negotiations.
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Emotional labor An employee's organizally desired emotions during interpersonal transactions at work
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The structure of mood 
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