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Hierachical Analysis - Coggle Diagram
Hierachical Analysis
1.
Task given
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Formed group
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Set Meeting (3)
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Search Corporate Company
Set objectives and training content
Set Goals & Subject Matter Expert (SME)
Researching
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Brainstorming
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Update
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Consult
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Case Study
: :checkered_flag:
FamilyMart UNY Holdings Co
.
Short-brief about Family Mart
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Lacking in Customer Service
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Module Title
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Participant : Family Mart Staff
Duration : 2 Hours
Objective :
Enhancing customer service and customer relationship
to maximize customer satisfaction
to improve workers response & resolution time
To improve the branding quality and credibility
Goals :
Learn to acknowledge the presence of customer
Observe and understand customer behavior to serve the highest quality service
Be prepared to serve the customer
Following the standardized module that have been set by the company
Instructor
Outcome
