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Buổi 2 - Coggle Diagram
Buổi 2
HR Management Functions
Staffing
Human Resource Development
Performance Management
Employee and Labor Relations
Compensation
Safety and Health
Who Performs Human Resource
Management Tasks?
Human resource outsourcing (HRO)
Human resource shared service centers
Line managers
Professional employer organizations (PEO)
Human resource professionals
HRM goals
Focus on Quality
there must be a clear process, strictly controlled, followed
TQM
5S
Standardize
Sustaint
Set in order
Self-discipline
Sort
ISO
our services
Service Quality Serqual
depends on workers' attitude to coordinate with many different activities
Labor productivity
Proactivity = Ability x Motivation x Support
Motivation
vision, values that the organization needs to track
usually a short-term goal: a means to a vision
Support
working environment conditions related to atmosphere, temperature
organizational culture
leadership
Ability
HR
Skill
Experience
Knowledge
Characteristic
To achieve 3 goals must aim
Right person
Right place
Right number
Right time
Goals
Productivity
Quality
Service
environmental factors affect HR
Mission
Structure
Organisation
Culture
Size
Operations
environmental factors to global
Social
related to the change of business line
Legal
Political
interfere in the development direction of the industry and business force
Economic
A recession will make human resource management ineffective, keeping the best employees will be costly.
Cultural/Geographic
influence the work culture of each place
Technological
As technology develops, layoffs of employees is increasing
Environmental
concentrate the workforce to move to other regions to work
Internal factors affect HR
HR Development
Employee Development: people with high productivity and work efficiency
develop to retain and retain talented people in the company
Career Planning
Training: people with low productivity and labor efficiency
Performance Management
Orientation: for newbies
Compensation and Benefits
Incentives
Benefits
Wage/Salary Administration
Staffing
Recruiting
Selection
Job Analysis
Health, Safety & Security
Safety
Security
Health and Wellness
Equal Employment Opportunity
Diversity
Affirmative Action
Compliance
Employee and Labor/ Management Relations
Employee Rights and Privacy
Union/ Management Relations
HR policies
HR planning and Analysis
Job Analysis
HR information and Assesment system
HR planning
Mix of Roles for HR Departments
Operational/ Employee Advocate
coordinate with units
management nature
Administrative
Clerical administration, recordkeeping, legal paperwork and policy
implementation
Major shifts - Use of technology and outsourcing
Strategic
workforce planning