When trying to convince Gaylord to help him with the last task on his list, fixing Basellecci's wall, he says: "It's possible that I've become unhinged, deranged. . . It's all those people, Gaylord, all those people. For the first time, people entered me." (229). Coming out of his life of forced solitude, it seems crazy to Norman that he should care, suddenly, for other people. Still, much like his attempt to clean Karloff's apartment may be an attempt to help fix other pains in Karloff's life, fixing Basellecci's wall may be an attempt to help Basellecci with his physical ailments.
This is, of course, an impossible feat. However, by attempting to help these people, he forges stronger and more meaningful connections with them—in this way he makes their worlds (and his own) better both physically and spiritually. "It was something as real and at the same time unreal as the hot coffee on his tongue. . . Or as real and unreal as sight, which takes in the huge depth of landscape with all its large movements and colors and planes and yet makes it all convincing in mysterious imprint on a dark whorl of tissue. . . Why, he was huge, united with all of them!" (244).