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CHAPTER 3: ATTITUDES AND JOB SATISFACTION - Coggle Diagram
CHAPTER 3: ATTITUDES AND JOB SATISFACTION
Job Satisfaction
a positive feeling about a job resulting from an evaluation
of its characteristics—is broad. Yet that breadth is appropriate.
Jobs require interacting with coworkers and bosses, following organizational rules and policies, determining the power structure and meeting performance standards
The main causes of job satisfaction
Job conditions
Interesting jobs that provide training, variety, independence, and control
satisfy most employees
Interdependence, feedback, social support, and interaction with coworkers outside the workplace are also strongly related to job satisfaction, even after accounting for characteristics of the work itself.
Personality
People who have a positive core self-evaluation (CSE) who believe in their inner
worth and basic competence are more satisfied with their jobs.
Pay
Pay does correlate with job satisfaction and overall happiness for many people, but the effect can be smaller once an individual reaches a standard level of comfortable living.
Corporate Social Responsibility (CSR)
CSR is good for the planet and good for people. Research suggests that American and Australian employees whose personal values fit with their organization's CSR mission are often more satisfied.
Although the link between CSR and job satisfaction is strengthening, not all employees
find value in CSR
Three outcomes of job satisfaction
Organizational Citizenship Behavior (OCB)
OCBs include people talking positively about their organizations, helping others, and
going beyond the normal expectations of their jobs.
managers reciprocate employees’ OCB with trusting behaviors of
their own
Individuals who feel that their coworkers support them are also more likely to
engage in helpful behaviors than those who have antagonistic coworker relationships
Customer Satisfaction
Satisfied employees and managers
appear to increase customer satisfaction and loyalty
employee and customer satisfaction are reciprocally related and that the inward effect of customer satisfaction on employee satisfaction might be stronger than the employee–customer relationship.
Life Satisfaction
Job satisfaction is positively correlated with life satisfaction, and your attitudes and experiences in life spill over into you your job approaches and experience.