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Gecco LT AH, SF / Gecco Capabilities, Supported business processes,…

- - - - General questions
    - - Technical Information about Products, etc.
- - - - General questions
    - - Technical Information about Products, etc.
- - - - Envision Id
      - Subject
      - Status
  - - - Check available items
      - Remove/ add items
      - Check orders' status
      - Submit Orders
    - - Check available items
      - Submit Orders
      - Remove/ add items
      - Check orders' status
  - - - PV Id
      - Subject
      - Status
  - - - Go track Id
      - Subject
      - Status
- - - - PC lookup from case
    - - Creation from Gecco
        
        TE created when Gecco case is created
      - TE/Gecco case sync
        
        Gecco Case updated when TE changed
        
        TE updated when Gecco case changed
    - - Trigger a Veeva Sug, from Gecco case
    - - Account creation
        
        Person Account
        
        Business Account
      - Account edition (limited GCC Custom Fields)
        
        Person Account
        
        Business Account
    - - Sync Gecco case info to Customer's Veeva Timeline
    - - Should we create Call Interactions in Veeva?
        For which use cases/scenarios?
    - - Technical Advs. uses it?
    - - Technical Advs. uses it?
    - - If Customer is in Veeva, is consent captured? If not, should Gecco user capture?
- - - - PC lookup from case
    - - Creation from Gecco
        
        TE created when Gecco case is created
      - TE/Gecco case sync
        
        Gecco Case updated when TE changed
        
        TE updated when Gecco case changed
    - - Trigger a Veeva Sug, from Gecco case
    - - Account creation
        
        Person Account
        
        Business Account
      - Account edition (limited GCC Custom Fields)
        
        Person Account
        
        Business Account
    - - Sync Gecco case info to Customer's Veeva Timeline
    - - Should we create Call Interactions in Veeva?
        For which use cases/scenarios?
    - - Technical Advs. uses it?
    - - Technical Advs. uses it?
    - - If Customer is in Veeva, is consent captured? If not, should Gecco user capture?
- - - - Chat transcripts