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payment error, statement, Policy Details/OTP FLOW - Coggle Diagram
payment error
LIGO Ask mobile/policy
0068202
ask dob
confirmed
thanks for contact agent will contact soon
couldn't validate
wrong input msg
statement
LIGO Ask mobile/policy
00068202
ask dob
confirmed
List policies and Intuitives to pay
intuitive select
premium value >5k
Link to pay and contact assistant
Premium value <5K
Link to pay
select from policy list-
Open in new tab
Couldn't validate
wrong input msg
Policy Details/OTP FLOW
LIGO will ask for policy/mobile
taken policy or mobile
ask dob
confirmed
generate otp
verify otp
calls webhook response for policy details
template==true for intuitive
intuitive msg with normal policy details
1 more item...
template==false for intuitive
normal policy details
1 more item...
Wrong input
if given something else from bot itself
switching option