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Twycross Zoo - Coggle Diagram
Twycross Zoo
Challenges
Feel our SLAs don't meet their needs
Richard Loftus came in in Jan
No context of RFP
Doesn't know why sw/pp was chosen
What was discounted
The contract
The SLAs
Theatre background
Used to e2e ticketing systems such as Spektrix & Tessatura
Expects a system to be
little to no reliance on accesso
Simple
Self sufficient
Agile
Offers live in a matter of hours
Want to react to data, weather, poor sales
2 Offers a month
No dedicated SW Administrator/Manager
Emma most knowledgeable but has a full time role
Rota over 7 days
Midweek no SW knowledge
Jacob & Gemma little or no knowledge and interest
Management Team
MD Richard Loftus
Operations
Jacob
Ops Manager - Gemma (Leaving in May)
Emma
Marketing
Vicky - Marketing Manager - Ecommerce optimisation Mon - Wed only
Helena
Adam
Finance - Craig Watson
Priority 1
Hypercare extension l
What does this look like?
Where's the resource?
Cost?
How long?
High level training for Richard Loftus - So he can appreciate the process
Back to basics approach
Training
Passport
Reports
JIRA
PS
SLAs
PC
SW
SW
Long Term
Dev Road Map visibility
Dev requests
Priority 2
Switch to date
What functionality does that allow that time doesn't?
Regular Super User forum to talk specifically functionality
Priority 3
Integrate reports with their CRM
Integrates 3rd party software such as Mail chimp, campaign monitor
Dynamic Pricing
RFP
External Consultant, Jen. Chose accesso SW/PP solution
Signed of by FD Richard Wilson
Executive Team
Siriusware
Emma
Passport
Adam, Helena, Vicky
All need training