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Decisionning Consultant - Coggle Diagram
Decisionning Consultant
Next-Best-Action concepts (9%)
One-to-one customer engagement
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population
Actions and treatments (14%)
Define and manage customer actions
Present a single offer on the web
Define an action for outbound
Engagement policies (11%)
Define customer engagement policies
Create an engagement strategy
Contact policy and volume constraints (12%)
Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
AI and Arbitration (9%)
Action arbitration
Action prioritization with AI
Prioritize actions with business levers
Channels (11%)
Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors
Decision strategies (26%)
Create and understand decision strategies
Create engagement strategies using customer credit score
Create eligibility rules using customer risk segments
Business agility for 1:1 customer engagement (9%)
Agility in a customer engagement project
Change management process
Building your business operations team
Life cycle of a change request
Change request types
Launching a new offer on web
Updating existing actions
Implementing business changes in revision management