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Group 6, Question 4
Describe Service Level Agreements (SLA)
A service…
Group 6
Question 6
Identify Ethical and Legal Considerations
a. Computer forensic;
Computer Forensics is the collection and analysis of data from computer systems, networks wireless communications, and storage devices as part of a criminal investigation.
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-Depending on the country, illegal computer or network
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-Using a computer or network to create unauthorized copies of copyrighted materials, such as movies, television programs, music,
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question 6c.
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-Persistent data - Stored on local drive, when computer turned off this data is preserved
-Volatile data - Stored in Ram and cache, disappears when computer is turned off.
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-To describe the international,regional,country and state laws that affect computer security
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2)Identify communications skills, troubleshooting and professional behavior
A technician should have a good relationship with the customer so that they are able to understand the details of the problem.
Technicians also must have access to several communication and research tools to help them to solve the problem.
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Question 10
Level 1 Technicians - A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Level 2 Technicians - The primary responsibility of a level 2 Network Technician is to maintain the computer, voice, and equipment used to support technology in an organization. The technician is the key contact for users who need assistance in resolving technical issues
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Question 5
- Describe business policies
Business Policy defines the scope or spheres within which decisions can be taken by the subordinates in an organization. It permits the lower level management to deal with the problems and issues without consulting top level management every time for decisions.
Business policies are the guidelines developed by an organization to govern its actions. They define the limits within which decisions must be made. Business policy also deals with acquisition of resources with which organizational goals can be achieved.
- Procedures can be defined as a particular course or mode of action. They describe an act or manner of proceedings in any action or process
- Most ethical and legal issues in computer system are in the area of individual's right to privacy versus the greater good of a larger entity that is a company or a society
Question 4
- Describe Service Level Agreements (SLA)
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.[1] The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms.