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Group 5 - Coggle Diagram
Group 5
Mohd Daniel Qhairani bin Mohd Norroolnizam (05DDT21F1041) question 6,7,8,9
- Identify Ethical and Legal Considerations :
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• video file downloading,
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• video file downloading,
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area of law that deals with the Internet's relationship to technological and electronic elements, including computers, software, hardware, and information systems (IS).
- Explain Legal Procedures Overview
defines our rights and obligations as citizens. It provides the means for enforcing those rights and obligations, fairly and effectively.
It defines where, when, and how legal action is to be started, conducted, and carried to a conclusion.
- Classify Ethical and Legal Issues in the IT Industry
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4.5 Call Centre Technician Task
- A call center environment is usually
very professional and fast-paced.
- It is a help desk system where customers call in and are placed on a callboard.
- Available technicians take the
customer calls.
- All the computers in a call center have help desk software. The technicians use this software to manage many of their job functions.
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