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Group 4
FAIZ ZAKWAN BIN REJMI
AHMAD ZULHLIMI FAIZ BIN MOHD ZAID
VANESSA…
Group 4
FAIZ ZAKWAN BIN REJMI
AHMAD ZULHLIMI FAIZ BIN MOHD ZAID
VANESSA ASUNG NYIAN
ANGELY CHUMAI ANAK JOSEPH
- Describe Service Level Agreements (SLA)
- A service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.
- Describe business policies
- Business policies are the guidelines developed by an organization to govern its action .They define the limits within which decisions must be made. Business policy also deals with acquisition of resources with which organizational goals can be achieved.
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Identify Communication skills , Troubleshooting And Professional Behaviour
- A technichian with a excellent communication skills will gain much demmand in the job market .
2.Technician are highly suggested to have a nice bond with a customer , it is because this will make the customer easier to explain the detail of problem .
3.Technician need to prepare several communication research tool ,some of resources can use to help with the troubleshooting process like : personal experience , scripts , website , personal FAQ's 4.Technician with a good communication skills can improve their credibility with any customer .5.Emotion control are also major in this industry , technician need to vanquish emotion control so that you can succesful control their emotion and their customer .
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