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Group 1 - Coggle Diagram

- - - - The legal procedure defines our rights and obligations as citizens. It provides the means for enforcing those rights and obligations, fairly and effectively. It defines where, when, and how legal action is to be started, conducted, and carried to a conclusion.
  - - - access rights
        
        The second aspect of ethical issues in information technology is access right. Access right becomes a high priority issue for the IT and cyberspace with the great advancement in technology. E-commerce and Electronic payment systems evolution on the internet heightened this issue for various corporate organizations and government agencies. Network on the internet cannot be made secure from unauthorized access. Generally, the intrusion detection system are used to determine whether the user is an intruder or an appropriate user.
        
        patents
        
        It is more difficult to deal with these types of ethical issues. A patent can preserve the unique and secret aspect of an idea. Obtaining a patent is very difficult as compared with obtaining a copyright. A thorough disclosure is required with the software. The patent holder has to reveal the full details of a program to a proficient programmer for building a program.
        
        piracy
        
        Piracy is an activity in which the creation of illegal copy of the software is made. It is entirely up to the owner of the software as to whether or not users can make backup copies of their software. As laws made for copyright protection are evolving, also legislation that would stop unauthorized duplication of software is in consideration. The software industry is prepared to do encounter against software piracy. The courts are dealing with an increasing number of actions concerning the protection of software.
        
        personal privacy
        
        It is an important aspect of ethical issues in information technology. IT facilitates the users having their own hardware, operating system and software tools to access the servers that are connected to each other and to the users by a network. Due to the distribution of the network on a large scale, data or information transfer in a big amount takes place which leads to the hidden chances of disclosing information and violating the privacy of any individuals or a group. It is a major challenge for IT society and organizations to maintain the privacy and integrity of data. Accidental disclosure to inappropriate individuals and provisions to protect the accuracy of data also comes in the privacy issue.
        
        copyright
        
        The information security specialists are to be familiar with necessary concept of the copyright law. Copyright law works as a very powerful legal tool in protecting computer software, both before a security breach and surely after a security breach. This type of breach could be the mishandling and misuse of data, computer programs, documentation and similar material. In many countries, copyright legislation is amended or revised to provide explicit laws to protect computer programs.
  - - - Cyber law is any law that applies to the internet and internet-related technologies. Cyber law is one of the newest areas of the legal system. This is because internet technology develops at such a rapid pace. Cyber law provides legal protections to people using the internet. This includes both businesses and everyday citizens. Understanding cyber law is of the utmost importance to anyone who uses the internet. Cyber Law has also been referred to as the "law of the internet."
        
        types of crimes
        
        Crimes Against People. While these crimes occur online, they affect the lives of actual people. Some of these crimes include cyber harassment and stalking, distribution of child pornography, various types of spoofing, credit card fraud, human trafficking, identity theft, and online related libel or slander.
        
        Crimes Against Property. Some online crimes happen against property, such as a computer or server. These crimes include DDOS attacks, hacking, virus transmission, cyber and typo squatting, computer vandalism, copyright infringement, and IPR violations.
        
        Crimes Against Government. When a cybercrime is committed against the government, it is considered an attack on that nation's sovereignty and an act of war. Cybercrimes against the government include hacking, accessing confidential information, cyber warfare, cyber terrorism, and pirated software.
- - - - A contract that defines expectations between an organization and the service vendor to provide an agreed-on level of support.
  - - - Guidelines developed by an organization to govern its actions. They define the limits within which decisions must be made. Business policy also deals with acquisition of resources with which organizational goals can be achieved.
  - - - c. Type of Data Collections
        
        Persistent data - Stored on local drive, when computer turned off this data is preserved
        
        Volatile data - Stored in Ram and cache, disappears when computer is turned off.
      - b. Illegal computer and network usage
        
        Pornography
        
        Using a computer or network to sell unauthorized copies of copyrighted materials
        
        Using a computer or network to create unauthorized copies of copyrighted materials, such as movies, television programs, music, and video games
        
        Using pirated software on a computer or network
        
        Using a computer to sell counterfeit goods
        
        Identity theft
      - a. Computer forensic
        
        the collection and analysis of data from computer systems, networks wireless communications, and storage devices as part of a criminal investigation.
- - - - Technical knowledge and troubleshooting must both be acknowledged
      - good communication with the customer = easier to identify and eliminate the problem
      - Acting professional, good communication and self-control helps increase credibility
      - NEVER let out your frustration on a customer, especially from one customer to the next
  - - - Time Management
        
        Keep a list of callback customers
        
        Give every customer equal treatment; do not pick favourites
        
        Do not call another technician without their permission
        
        Follow the business company policy
        
        Do not prioritize easy customers only
      - Stress Management
        
        Do not let your frustration out on a customer, or from one to another
        
        Relax, take breaks regularly and do some physical exercises to relieve stress
  - - - IT proffesional must be familiar with legal and ethnical issues that are inherent within the IT industry
      - Good communication skills are just as important as technical knowledge