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The Client Journey - Customer Success - Coggle Diagram

- - - - Establish first understanding and value of the product (MOST IMPORTANT TIME)
        
        Adoption / Consideration
        
        Begins to see value in product and how to implement across work flows / Value growing
        
        Nurture / In Flight
        
        Has successful projects both completed and in motion. Able to look ahead and see how they will use the platform.
        
        Value Realization / Expansion
        
        3 more items...
        
        Client is able to independently, comfortably and quickly utilize platform
        
        Trusts and values their CS rep and sees them as a trusted advisor to assist them on projects and as someone in their corner
        
        Relationship with CS rep deepens as they begin to trust the them and see value in turning to rep for advice and guidance. (Key relationship growth time)
        
        Client begins to feel comfortable in platform / understands how to use it in the best ways possible
      - Deciding how much time they can give to utilizing and engaging with the product - this is highly impacted by how "easy" it is to grasp to and how the product was sold to them
      - Building their relationship with their dedicated CS Rep.