Please enable JavaScript.
Coggle requires JavaScript to display documents.
Change Analysis, equipment malfunction, Passing drinks, Using barista…
Change Analysis
TMs not passing drinks
The queues are long
TMs feel pressure to serve
TMs start passing when drinks pile up
TMs ask baristas about pile of drinks
Frustration
Confusion among baristas
Barista 1 decides to make a drink
Doesn't take it off the screen
Barista 2 makes the same drink later
Changes for barista confusion
Clearer guidelines included in training
Software update - "work in progress" drinks
Not implemented because this has not been brought up as an issue yet
Changes for not passing drinks
Improved training
Not yet implemented because managers don't see it as a big issue (reporting and hierarchical issues)
Let TM see their drink queue on the till
Expensive
equipment malfunction
coffee machine
overheated
wait
clogged
clean out
short wash
barista screen
coffee calling
TMs don't know proper coffee calling
mistakes
waste
Passing drinks
Solutions
Training
New system
New technology
Let TM see drinks?
make drink
call drink
TM doesn't pass
call again
picked up
not picked up
write drink on cup
leave to the side
TM passes
Using barista screen
Solutions
Clearer guidelines
Software update
Training
Decide what to make
Inform other barista
Make drink
Call drink
Take drink off the screen
Leave to the side
Forgot modifiers
Check screen
Remember what other barista is doing
Take drink off the screen
Make drink
Call drink
Leave to the side
Forgot modifiers
Recall drinks
Double check
coffee calling
screen working?
yes
only for passing drinks
no
ordering
passing