Group 2 - How might we make a trip to the coffee shop as miserable as possible?

The Service

The Product

Cold coffee

milk

Stale/old cabinet food

Limited choice

Not sustainable

The Space

No wifi/power outlets

Temperature

Tables close together

Messy

Lighting

Noise

Accessibility

Long queues

Long waiting times

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Crappy music

too noisy

Too hot

Too cold

Kids

Not comfortable

Bathrooms

Cleanliness

Availability

Location

No parking

On a busy road

Too hidden

No ramps

No accessible toilets

Communication

Lack of response on social media

No website

No info re opening times etc online

Unrelated posting

No changes to menu

Too many chances to menu

Badly cooked food

Outside space

Lots of birds outside

Rubbish

Noisy

Too much foot traffic

Lots of ppl with dogs

No shelter from weather

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Lot of children

Price

Training

Quality milk

Quality control processes

Miserable serving staff

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Social events

Recognition

Sharing good feedback

Promotion/development opportunities

$$$

Learning opportunities

Company culture

Good recruitment processes

have wifi

guest access

provide power outlet/usb on a table