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Group 2 - How might we make a trip to the coffee shop as miserable as…
Group 2 - How might we make a trip to the coffee shop as miserable as possible?
The Service
Long queues
Long waiting times
Miserable serving staff
Social events
Recognition
Sharing good feedback
Promotion/development opportunities
$$$
Learning opportunities
Company culture
Good recruitment processes
The Product
Cold coffee
milk
Training
Quality milk
Quality control processes
Stale/old cabinet food
Limited choice
Not sustainable
No changes to menu
Too many chances to menu
Badly cooked food
Price
The Space
No wifi/power outlets
have wifi
guest access
provide power outlet/usb on a table
Temperature
Too hot
Too cold
Tables close together
Messy
Lighting
Noise
Crappy music
too noisy
Kids
Accessibility
No ramps
No accessible toilets
Not comfortable
Bathrooms
Cleanliness
Availability
Lot of children
Location
No parking
On a busy road
Too hidden
Communication
Lack of response on social media
No website
No info re opening times etc online
Unrelated posting
Outside space
Lots of birds outside
Rubbish
Noisy
Too much foot traffic
Lots of ppl with dogs
No shelter from weather