Group 2 - How might we make a trip to the coffee shop as miserable as possible?
The Service
The Product
Cold coffee
milk
Stale/old cabinet food
Limited choice
Not sustainable
The Space
No wifi/power outlets
Temperature
Tables close together
Messy
Lighting
Noise
Accessibility
Long queues
Long waiting times
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Crappy music
too noisy
Too hot
Too cold
Kids
Not comfortable
Bathrooms
Cleanliness
Availability
Location
No parking
On a busy road
Too hidden
No ramps
No accessible toilets
Communication
Lack of response on social media
No website
No info re opening times etc online
Unrelated posting
No changes to menu
Too many chances to menu
Badly cooked food
Outside space
Lots of birds outside
Rubbish
Noisy
Too much foot traffic
Lots of ppl with dogs
No shelter from weather
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Lot of children
Price
Training
Quality milk
Quality control processes
Miserable serving staff
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Social events
Recognition
Sharing good feedback
Promotion/development opportunities
$$$
Learning opportunities
Company culture
Good recruitment processes
have wifi
guest access
provide power outlet/usb on a table