Please enable JavaScript.
Coggle requires JavaScript to display documents.
Concepts and theories B207 - Coggle Diagram
Concepts and theories B207
Leadership and Management
Leadership
Motivational theories
Herzberg’s two-factor theory
presence of motivation
absence of hygiene
Maslow’s hierarchy
self actualisation
esteem
love/belonging
safety & security
Physiological
Management
planning
budgeting
organising
staffing
controlling
problem solving
Innovation
Time and innovation
Business incubators
Provide support to start-up and early stage businesses
Start-up accelerators
Focuses on moving technology-based firms rapidly
Planning for short, medium and long-term success
Short-term
an-add on to an existing product or service
Medium-term
relaunch and recreation of products and services
Long-term
brand new ideas projected and released into the market
The cycles of innovation
Business cycle
Virtuous cycle
Produces a good outcome
Vicious cycle
Generates a negative outcome
Fostering a sustainable innovation culture
Employment relations
Economic perspectives
Macro-economic level analysis
Micro-economic level analysis
Types of negotiation
Between managers
Grievance handling
Bargaining
Problem solving
Inclusive and participatory employment
Employee inclusion
Employee participation
Legal Prespective
Empowerment
Quality and improvement
Quality gaps model
Customer satisfaction
Customers' expectations
Customers' experience of the product
Production specification
External communications to customers
Managers' perceptions of customers' expectations
Perceptions-based quality models
Zone of tolerance
Expectation
Dimensions of service quality
Tangibles
Reliability
Responsiveness
Assurance
Empathy
The seven key tools to controlling quality
Histogram
Control chart
Scatter diagram
Pareto chart
Checklist
Cause and effect diagram
Stratification
Strategic improvement
The importance-performance matrix
importance of performance measures to customers
the performance against competitors
Match performance against characteristics
Develop improvement plans
Six Sigma
Quality assurance (QA)
Quality control (QC)