Pillar Process

Inputs (Brief)

Elements (Strategy)

Personas

Competitive Analysis

Positioning & Differentiators

Strategic Positions

Service Areas

Support

Operating Committe

What

How

5-10 competitors

Inventory of services and language

Key Messaging

choose competitors

conduct web site research

look at analyst reports

What

How

What

How

All offers and solutions

Outputs

Inventory case studies

Evaluate current services

List current services

List emerging services

Naming and grouping

Consider competitive services

What

How

Position Abstracts

Synopsis

Brief

Editorial Board

Inventory current positions

Map services to ours

4-6 top level service areas

visualization of flow/relationships between services

Catalog of Relevant Positions

Brainstorm new positions

via competitive analysis

to support service areas

based on customer/market research

begin position brief

What

How

Differentiators

Win Strategies

Competitive Positioning

Buyers/Audience

Jobs to be Done

Pains and Gains

identify 3-4 initial personas

Identify interviewees

conduct 3-4 interviews

draft JBTD/personas

review JTBD/personas with team

messaging framework

list key positions

short description of each offer/solution