OEM Operations process
C.S role
Follow shipments
Answer to all others clients issues
Receive orders
Receive inquiries
Manage day today communication
New designs requests -> Designer
New samples requests -> Designers and R&D
Costing and quotations
Analyse and confirm orders
Enter orders in Odoo
Prepare and organise kick off with purchase designers r&d and Mgt
Review final designs and final products in odoo
Enter quotation and new proejcst in odoo
Follow invoice, deposit and payment
Manage schedule and planning
Review documents and verify
Inform of shipments issues and coordonate with shipping
Manufacturing Starting upon order confirm
Team up with Design R&D
R&D
Designer
F2F with Oem accounts
Complete design and submissions until approval
receive brief
Samples production incude tooling management
Costing
Engeneering and supplier relationaship
Hande r&d file
click to edit
BOM and Costing
Design flow until validation
Follow production up to IQC and components acceptation (purchasing and iqc - if technical issues -> r&d
PMC and schedule picking for assembling
Issues RFQ (Roberto) and then issue PU (purchasing)
Assembling and qc process Mister Guo - If components issues then return to vendor (XL? but who in China)
Price and vendor and delivery dates confirmed -> purchasing
Shipping and Invoicing (Jade / Cs and Accounting)
Kick off new order Zoom?
Before order confirmed
After order confirmed