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Session-2, Market Driven Focus, What customer values - Coggle Diagram
Session-2
Market driven supply chain
customer backward not factory forward
demand chain
LOQ, Stocking, efficient production
Delivering Customer Value
difference in benefits - total cost of ownership
Q X S / C X T
What is customer service
Triangle
Transport / Location / Inventory
Planning / organizing / controlling
Pre-transaction / Transaction / Post
Marketing and Logistics Interface
Impact of out of stock
Customer Retention
Market Driven Focus
Unit sales Vs Customer Satisfaction
Customer driven
Sales driven
Competition driven
market driven
Customer Excellence
Operational Excellence
What customer values
Offerings
Winning criteria
Develop strategy