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Next-Gen OB - Campaign Journey - Coggle Diagram
Next-Gen OB - Campaign Journey
Onboarded User (ACT)
Receives email
CTA 1 -
Get started (OR)
CTA 2 -
Get started (SDK)
Clicks on CTA (SDK)
Logs in and views Pendo Guide (ACT)
Clicks on
CTA 2 -
Implement Spaces SDK
Jumps to 'main' page of SDK app;
Views
SDK Guide
(prerequisite list, got it, tech support, setup guide)
Clicks on
Got it!
and starts configuring
Does not deploy
Receives 1:1 email from Sean
2 more items...
Starts configuring SDK on own
Deploys SDK
1 more item...
Clicks on
Setup Guide
for DIY guidance
Does not deploy
Receives 1:1 email from Sean
2 more items...
Uses resources to implement SDK
Deploys SDK
1 more item...
Clicks on
Require Technical Assistance
for support
Views
Assurance Guide
saying someone will reach out shortly;
In meantime, view 'Setup Guide'
Receives
1:1 email
from help ID cc'd with onboarding person, Sean, Rishi, ++
2 more items...
Campaign: Phase 2
Target Users (LoB)
Views Sponsored Ad
CTA -
Tell me more
Lands directly on
SDK
section of webpage.
CTA:
Request a demo
Views, fills and submits the form
IT admin receives user access request email from us.
CTA:
Enable/Deny
No response: Reminder 1 and 2
Email to LoB user asking them to 'hold on'
IT enables access for requested user
Receives
1:1 auto email:
meet, you're already a cust, IT Admin request sent, collateral + links, with Sean's sign
Receives 1:1 email from Sean. Technical help if stuck somewhere
No response: Reminder 1 and 2
Hi-touch motion for technical help
Deploys SDK
1 more item...
Receives email
Onboarded User (SEE)
Receives email
CTA 1 -
Get started (OR)
CTA 2 -
Get started (SDK)
Clicks on CTA (OR)
Logs in and views Pendo Guide (SEE)
Clicks on
CTA 1 -
Configure OpenRoaming
Jumps to 'setup' page of OR; Views
OpenRoaming Guide
(steps 1/2/3, got it, tech support, setup guide)
Clicks on
Got it!
and starts configuring
Starts configuring OR on own
Deploys OpenRoaming
1 more item...
Does not deploy
Receives 1:1 email from Sean
2 more items...
Clicks on
Setup Guide
for DIY guidance
Uses resources to configure OR
Deploys OpenRoaming
1 more item...
Does not deploy
Receives 1:1 email from Sean
2 more items...
Clicks on
Require Technical Assistance
for support
Views
Assurance Guide
saying someone will reach out shortly;
In meantime, view 'Setup Guide'
Receives
1:1 email
from help ID cc'd with onboarding person, Sean, Rishi, ++
2 more items...
Webpage
Clicks on CTA (SDK)
Logs in and views Pendo Guide (SEE)
Clicks on
CTA 2 -
Implement Spaces SDK
Views
Assurance Guide
saying ACT Free Trial will be provisioned
Receives email saying ACT Trial is now provisioned. Clicks
CTA -
Get Started