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Modeling Tools and Techniques, Fact Finding Techniques - Coggle Diagram

- - - - Informal structures
    - - Determine the general areas to be
        discussed
      - List the facts you want to gather
    - - Creating a standard list of interview questions
        helps to keep you on track and avoid unnecessary tangents
      - Avoid leading questions
      - Type of questions
        
        Open-ended questions
        
        Closed-ended questions
        
        Range-of-response questions
    - - Careful preparation is essential because an
        important meeting and not just a casual chat
      - Limit the interview to no more than one
        hour
      - Send a list of topics
      - Ask the interviewee to have samples
        available
    - - Develop a specific plan for the meeting
      - Begin with good introduction
      - Use engaged listening
      - Allow the person enough time to think
        about the question
      - Summarize main points
      - After interview, summarize the session and
        seek a confirmation
    - - During the interview, note taking should be
        kept to a minimum
      - After the interview, record the information
        quickly
      - After the interview, send memo expressing appreciation, including the main points discussed so the interviewee has a written summary and can offer additions or corrections
    - - In addition to recording the facts obtained in an interview, try to identify any possible biases