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FACT FINDING TECHNIQUES, Systematic sample, Stratified sample, Random…
FACT FINDING TECHNIQUES
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INTERVIEWS
- Determine the people to interview
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- Develop Interview Questions
- Prepare for the interview
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- Main objective of a sample is to ensure that it represents the overall population accurately
- Document review can help you understand how the current system is supposed to work
- You should obtain copies of actual forms and operating documents currently in used
- Type of documents
forms, company policy, invoices etc
- Although software can help you to gather and analyze facts, no program actually performs fact-finding for you
- Type of documents
forms, company policy, invoices etc
- Seeing the system in action gives you additional perspective and a better understanding of the system procedures
- Plan observations in advance
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- When you seek input from a large group questionnaire is a very useful tool
- If you require detailed information from only a few people , then you probably should interview each person
- Interview is more familiar and personal
- Questionnaire gives many people the opportunity to provide input and suggestions
- Keep the questionnaire brief and user-friendly
- Provide clear instructions that will answer all anticipated questions
- Arrange the questions in a logical order, going from simple to more complex topics
- Phrase questions to avoid misunderstanding : Use simple terms and wording
- Try not to lead the response or use questions that give clues to expected answers
- Limit the use of open-ended questions that are difficult to tabulate
- Limit the use of questions that can raise concerns about job security or other negative issues
- Include a section at the end of the questionnaire for general comments
- Test the questionnaire whenever possible on a small test group before finalizing it and distributing to a large group
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- Determine the general areas to be discussed
- List the facts you want to gather
- Creating standard list of interview questions help to keep you on track and avoid unnecessary tangents
- Avoid leading questions
- Type of questions :
- Open-ended questions
- Closed-ended questions
- Range-of-response questions
- Careful preparation is essential because an important meeting and not just a casual chat
- Limit the interview to no more than one hour
- Send a list of topics
- Ask the interviewee to have samples available
- Develop a specific plan for the meeting
- Begin with good introduction
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- Allow the person enough time to think about the question
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- After interview, summarize the session and seek a confirmation
- During the interview , note taking should be kept to a minimum
- After the interview , record the information quickly
- After the interview , send memo expressing appreciation , including the main points discussed so the interviewee has a written summary and can offer additions or corrections
In addition to recording the facts obtained in an interview, try to identify any possible biases
- Systems analysts spend a great deal of time talking with people
- Much of that time is spent conducting interviews
- Consists of 7 steps
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- No matter how well you prepare for interviews, some are not successful