Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAPTER 4 : LISTENING IN INTERPERSONAL COMMUNICATION - Coggle Diagram
CHAPTER 4 : LISTENING IN INTERPERSONAL COMMUNICATION
PURPOSE OFLISTENING
TO LEARN
Learn and understand other people
TO RELATE
Listen attentively and supportively
TO INFLUENCE
Influence other's people and follow someone's advice
TO PLAY
Listening to the music and amusing music.
TO HELP
offering advice or help
PROCESS OF LISTENING
RECEIVING
Receive the message send by the speaker
UNDERSTANDING
Learn what the speaker means
REMEMBERING
To remember what was said
EVALUATING
Judging the message
RESPONSING
Send back to speaker
THE IMPORTANCE OF LISTENING
Listening is a crucial skills.
To establish and communicate power
Develop and maintain a variety of interpersonal relationships.
EMPHATIC & OBJECTIVE LISTENING
OBJECTIVE LISTENING
Understand what a person mean
EMPHATIC LISTENING
Go beyond empathy
TECHNIQUES
-Punctuate the message
-Avoid offensive listening
-Strive to be objective
-Seek to understand
ACTIVE &I INACTIVE LISTENING
ACTIVE LISTENING
Process sending back to speaker
AVOID
-Ordering messages
-Warning and threatening message
-Peaching and moralizing message
-Advising message
TEQHNIQUES
-Paraphrases the speaker's meaning
-Express understanding
-Ask question
NONJUDGEMENTAL & CRITICAL LISTENING
NONJUDGEMENTAL LISTENING
Listen with open mind
CRITICAL LISTENING
Analyzed and evaluate the message
TEQHNIQUES
-Keep on open minded
-Recognized own biases
-Avoid sharpening
-Recognized the fallacies of language
SURFACE AND DEPTH LISTENING
SURFACE LISTENING
Literal meaning of words
DEPTH LISTENING
Listen to underlying messages
BALANCE YOUR LISTENING
Listen to both content
TEQHNIQUES
-Focus on both verbal & nonverbal messages
-Listen for both content
-Make a special note
-Don't disregard the literal meaning