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WEEK 4 - Coggle Diagram
WEEK 4
Fact Finding Techniques
Although software can help you to gather and analyze facts, no program actually performs fact-finding for you. The first step is to identify the information you need.
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Step 2: Establish Objectives
-Determine the general areas to be discussed
-List the facts you want to gather
Step 3: Develop Interview Questions
-Creating a standard list of interview questions helps to keep you on track and avoid unnecessary tangents
-Avoid leading questions
-Type of questions:
-Open-ended questions
-Closed-ended questions
-Range-of-response questions
Step 4: Prepare for the Interview
-Careful preparation is essential because an important meeting and not just a casual chat
-Limit the interview to no more than one hour
-Send a list of topics
-Ask the interviewee to have samples available
Step 5: Conduct the Interview
-Develop a specific plan for the meeting
-Begin with good introduction
-Use engaged listening
-Allow the person enough time to think about the question
-Summarize main points
-After interview, summarize the session and seek a confirmation
Step 6: Document the Interview
-During the interview, note taking should be kept to a minimum
-After the interview, record the information quickly
-After the interview, send memo expressing appreciation, including the main points discussed so the interviewee has a written summary and can offer additions or corrections
Step 7: Evaluate the Interview
-In addition to recording the facts obtained in an interview, try to identify any possible biases
Unsuccessful Interviews
-No matter how well you prepare for interviews, some are not successful
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