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Functional chart Swiss Frederick, Need: Products Cebu Maria Luisa, Kamil…
Functional chart Swiss Frederick
Operations Vlad and Frederick (Vlad) Daily C.S - Assembling - Returns - R&D calendar - Sample validation - costing - IQC issues / Weekly C.S -> kpi s - products meeting - CS meetings - supply chain/assembling/quality
Logistic
B2b china to hk to swiss who does it? is it the best? Who is the boss here
B2C today we use DHL ? Is it the best service? best price? Review Jaffy and Kim and Sandrine - Same who is the boss?
Dropshipping with assembling guy kpi s sla etc..
Returns from clients Any clear directions from Vlad or others?
Organisation and digital informations USA to NY - Mid east Asia to HK eec to France
Others country -> HK (duty free) How much money do we loose with vat and duties on return to be check with Jaffy/Kim
Country to Country USA EEC Swiss
Daily management (Amy?)
Customer experience with Franz + Swiss guy daily
Issues analyse + create & update faq + create new content training video web site + youtube - Do we have a weekly report? Managed by Vlad?
C.S training kpi s and performance (HR) Franz
Kpi's and system (once a week review the numbers - quantity and quality) Franz
Improvement program Franz
Customers service issues daily report - How many times was it done this week? Managed by Vlad?
Supply chain
Swiss Quality book + IQC issues +
Client quality issues
Vendors management (swiss vendors and china vendors) -> Need an action plan we are way to slow to move
Managing Swiss PMC -> Order to launch. to speed up etc.. (XL) + trouble shooting production -> Are we doing XL -> Vlad? Or directly Vlad?
Catalogs and collections
Upon Over inventory to be liquidate (XL) -> Do we keep XL or Vlad -> We DO NOT KEEP WHAT S NOT SELLING -> Get back the compoentns for best sellers
Emergency shortages (XL -> Linda) => Do we keep XL or Vlad? Does Vlad stay with assembling guy or not yet -> When is moving - Once a week
ALWAYS OUR BEST SELLERS IN STOCK -> Best sellers worst sellers -> List of sku s based on customer purchasing -> Monthly consumption -> Inventory position / Review once a week -> Vlad -> Sandrine & XL
MAKE THE CATALOG A REALITY - GUILLAUME VLAD DUDU FREDERICK - OSCAR -> WEDNESDAY AFTERNOON -> VLAD IN CHARGE
Products Catalog (will be luisa)
Costing / Msrp / Product coding (EAN / etc..) Luisa or Vlad?
Synch with business calendar to calculate future needs -> Then go to XL -> Very critical point it s the business sceduling - Is this Luisa or Vlad?
Product catalogs - currents / obsoletes/news
Kick Off launch -> R&D planning - Who handle the step from samples ok to production?
Content for products and china content coordination -> Charlene / Klaire -> Totally link to product calendar -> Need to go to Klaire?
Packaging. Displays Collateral materials -> And inventory - Who handle this ?
Library components (obsolete current future) -> Ready? Luisa or China later?
Business (Guillaume) - Kamil Operationals
Products Manager - (Guillaume + Vlad + Luisa + Dudu)
Design calendar
Sourcing and components opportunities
R&D - Costing - MSRP
Trend and competitors
Products content - FAQ
Catalogue and launch management Maria Luisa
Adding new products on shopify
Business (Guillaume)
B2B (Oscar -> janine)
Stores
Market places
Special markets
Blogs orders
Digital + Web store (Soufiane)
Web design Medhi
Web Dev Medhi
Web store integrity/working flow Kay
UI-UX + CJ Kay
Blogs/SEO Anne?
Budget -> Products and campaigns launches (New Morocco)
Marketing Calendar
Performance marketing (Kamil + Amine)
SEO Amine
FB/IG/Others Mohammed
Google Mohammed
KOL (Kristine)
Collabs/Partnerships (Oscar -> Akshay)
Others brands/Artist collabs
Sustainability collabs
Blogs Collabs (Oscar)
Akshay new collab
Others
Branding And Marketing strategy (Charlene?)
Visual Identity
Blogs - SEO (Anne)
Content With Charlene and China
Customer concierge ( Vlad? -> June 15 -> Franz)
Advocacy - Member clubs - Referral
Concierge/Sales outreach
Finance (Jane)
Marketing budget
Inventory exposure and rotations
Business Calendar - P&L forecasted - Real + actions
Daily accounting + A.R/Deposit + Cash flow
HR (Mayet)
Recrutements/Job Missions/KPI's
Admin
Evaluations / Perforamnce
Need: Products Cebu Maria Luisa, Kamil OScar, Anne if she is ok, and the retail coordinator in Cebu
Vlad clear immediate job missions : 1 - 2 - 3 - 4 - etc..