3 Understand factors

Data and information management

Problem solving and decision-making

Project risk assessment

Identification and assessment

Reporting

Brainstorming process

Consensus

Ranking

Risk matrix

Recording

Risk registry

Mitigation, contingency and allowances

Decisions and hypothesis

Risk management plan

Risk model

Scenarios

Hypothesis

Regular update and review

Risk assessment report

Mitigation actions

Knowledge Categorisation

Hierarchy (Ackhoff)

Information

Knowledge

Wisdom

Data

Tacit /vs/ Explicit

Tacit = personal embedded in people

Explicit = factual data or information

Current status
e.g. Knowledge/Information audit

Current DM processes
Examples of good practices
Key skills, qualifications and experience

Skills and knowledge gaps
critical knowledge and information needed

External sources of knowledge

Contextual factors

Organisational

Commitment

support from higher level of hierarchy

top and middle levels of hierarchy

Good practice example - group, project, department

cultural/organisational change?

Barriers

Incentives

Implementation
Resources
Perspectives

Knowledge sharing and transfer

Situational opportunities

networking

visits/transfer
cross-functional teams/projects

physical and architectural layout
atrractive spaces for information gatherings

meetings
activities
telephone conversations

informational knowledge networks/groups

communities of practice

departmental knowledge maps

Capture and store knowledge

Straightforward process for explicit knowldege

more challenging for tacit knowledge

role of person
tacit knowledge they possess
nature of their netiwork
value of the knowledge transmitted

Technological tools:
intranets, extranets, wikis, social media platforms
! Make sure employees know how to use and access it !

development activities

induction, training and development programmes
organisational learning strategies

job rotation, work shadowing initiatives
inter-departmental/site/organisational teams and partnerships

adequate recruitment

recognise and reward creativity and innovation

capture knowledge of contractors and consultants
safeguards when individuals leave

encourage knowledge sharing and transfer
support, trust and rewards

Protect knowledge

patents
trademarks

operational policies
codes of conduct
contract

Monitoring and measurement
Intellectual capital measurement tools and approaches

Investors in People

Tobin's Q value

EFQM - business excellencce model

Balanced scorecards

Value-based measurement (VBM)

Define and understand the problem

Assess the scale of the problem

How urgent and how soon
fix-it /vs/ do-it

"Fix-i"t = quick solution

"Do-it" optimal solution

Gather relevant information about
factors that may have an influence
on the problem

what
why
how
where
who
when

identify root cause
and test hypothesis

Fishbone/Ishikawa driagram

From problem-solving
to decision-making

Brainstorming
multiple scenarios
causes and solutions
consequences and outcomes
constraints on implementation

Test proposed solution
theoretically via scenarios
physically via pilot
plan to schedule actions

Champion the final decision
fact prersentation - visuals
focus on benefits
wider timing

Monitor impact
re-assess
open-ended decissions
constant review

Brainstorming techniques

Mindmapping

Brain writing

Reversals

A to Z

Role playing / teleportation / time travel

goal-centered
branches
different facets / topics

each person starts off with a piece of paper
begins to work on an idea
circulate papers to build on and finish

how could I possibly cause a problem?"
"how could I achieve the opposite to the desired effect?"

an answer to the problem for
every letter of the alphabet

adopt a different point of view:
specific person,
person with different attributes,
different time,
different space

Rational decision-making process

"Musts"

exclusion criteria

"Wants"

Prioritisation ranking

FInal assessment combining
qualitative ranking of all wants

Cause and Effect diagram
Hierarchy showing relationships
between contributory causes

Deming wheel /
Shewart cycle

Plan
Do
Check
Act