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MEASURING SUCCESS OF STRATEGIC INITIATIVES - Coggle Diagram
MEASURING SUCCESS OF STRATEGIC INITIATIVES
MEASURING INFORMATION TECHNOLOGY SUCCESS
A measure that are tied to the business drivers
THE INTERRELATIONSHIP OF EFFICIENCY ANF EFFECTIVENESS IT METRICS
EFFICIENCY IT
Speed
Availability
Throughput
Web traffic
Response time
Accuracy
EFFECTIVENESS IT
Usability
Customer satisfaction
Conversion rates
Financial
METRICS FOR STRATEGIC INITIATIVES
WEB SITE METRICS
Unique visitors
Cost-per-thousand (CPM)
Page exposures
Conversion rate
Total hits
Abandoned shopping carts
Abandoned registrations
Click-through
SUPPLY CHAIN MANAGEMENT (SCM) METRICS
Customer order actual cycle time
Inventory replenishment cycle time
Customer order promised cycle time
Back order
Inventory turns
BPR & ERP METRICS
The balanced scorecard is a management system, (in addition to a measurement system), that enables organizations to clarify their vision and strategy and translate them into action
Balanced scorecard is used to provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results
Vision & strategy
Financial
Learning and growth
Customer
Internal Business Proocesses
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) METRICS
Marketing metrics
Number of marketing campaigns
Number of responses by marketing campaign
Sales Metrics
Number of prospective customers
Number of retained customers
Services metrics
Cases closed same day
Number of service calls