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Modeling Tools and Techniques, Fact Finding - Coggle Diagram
-
Fact Finding
Interviews
- Systems analysts spend a great deal of time
talking with people
- Much of that time is spent conducting
interviews
-
Step 1: Determine the People to
Interview
Step 2: Establish Objectives
- Determine the general areas to be
discussed
- List the facts you want to gather
Step 3: Develop Interview Questions
- Creating a standard list of interview questions
helps to keep you on track and avoid
unnecessary tangents
- Avoid leading questions
Step 4: Prepare for the Interview
- Careful preparation is essential because an
important meeting and not just a casual chat
- Limit the interview to no more than one
hour
- Send a list of topics
Step 5: Conduct the Interview
- Develop a specific plan for the meeting
- Begin with good introduction
- Use engaged listening
- Allow the person enough time to think
about the question
- After interview, summarize the session and
seek a confirmation
Step 6: Document the Interview
- During the interview, note taking should be
kept to a minimum
- After the interview, record the information
quickly
- After the interview, send memo expressing
appreciation, including the main points
discussed so the interviewee has a written summary and can offer additions or
corrections
Step 7: Evaluate the Interview
- In addition to recording the facts obtained in
an interview, try to identify any possible
biases
- Although software can help you to gather
and analyze facts, no program actually
performs fact-finding for you
- The first step is to identify the information
you need