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5 Email Campaigns All eCommerce Companies Should Send, Review request…
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Review request email
Showing customer reviews on your website is a proven way to increase conversions. In fact, analysis from Bazaarvoice shows products with reviews have a 10% higher conversion rate than those without.
So when someone purchases a product from your store, it’s a great idea to send them a follow-up email asking them to leave a review of the product on your website.
The single focus of this email is what makes it so successful. By focusing both the imagery and copy on getting you to log in and write a review about your recent purchase, Designer Show Warehouse are able to build a library of reviews on their products that increase sales and revenue.
Make it automated – You could manually send a campaign a few days after every purchase, but that would take a lot of time and resources to coordinate. Instead, set it up as an automated campaign that goes out automatically to everyone that makes a purchase. That way, you can be building a library of reviews on your site that help increase sales & revenue without lifting a finger.
Offer an incentive – While you will get some people to click-through and leave a review without an incentive, it can be useful to offer something extra to help motivate people to leave a review. Discounts on future purchases are a great incentive to offer here, as not only do they compel people to leave a review but also encourage them to make repeat purchases while they are there.
Use buttons – Our own tests have shown that using buttons in your email campaigns can increase click-throughs by 28%. So when creating your review request email, make sure to include a call to action button as opposed to just text to help increase the number of people that click through and leave a product review on your site.
Birthday email
A birthday is an exciting time for anyone, and also a time in which people are willing to treat themselves a little.
By setting up an automated birthday email that goes out to your existing customers with a special birthday offer, not only do you make them feel like a valued part of your community but you encourage them to return to your online store and make a purchase.
Not only does the email wish the reader a happy birthday and show they care about their customers, but it provides them with a highly-relevant offer ( a free chocolate cake) that encourages them to make a purchase.
Automate the email – It would be an organizational nightmare to try to manually send a campaign to every one of your customers on their birthday, and the effort would far exceed the reward. Instead, set this up as an automated email campaign using the date of birth your customers enter when making a purchase on your online store. That way, you only need to set it up once and it will continue driving sales and revenue for you for years to come.
Use beautiful imagery – Using beautiful imagery is an incredibly effective way to increase people’s desire to obtain something. In fact, in their early days, online accommodation provider, AirBnB was able to double the number of bookings by simply using professionally-shot images of their properties. So when making an offer to someone in your birthday emails, make sure to include beautiful images (like Omaha Steaks have) to increase their motivation to take your offer.
Use action-oriented button copy – Rather than saying something generic on your button, like ‘Claim now’ go for something action-oriented and benefit-focused, such as ‘Get your free chocolate cake’. This reinforces the benefit of clicking through and makes it clear what will happen when they click the button. When we tried testing generic copy vs benefit-focused copy in our own emails, it improved click-through rate by 10% and it can definitely work for you as well.
Testimonial email
This is where you make it easy for your prospects by creating testimonial emails to help them along the buyer journey. How do you create a testimonial that’ll convince even the toughest of skeptics?
Use quotes from your best reviews. Pull quotes from some of the best reviews you’ve received on a product your prospect is interested in and include them in an email. Be sure to include a clear image of your satisfied customer as well.
Create video testimonials. Another great way to bolster your e-commerce email marketing is to create video testimonials. These work best for people who are still top of the funnel and need to see and “experience” your product before making a decision.
Use influencers. If it’s good enough for a celebrity, it’s good enough for everyone, right? That’s the psychology behind influencer marketing. You can also harness this concept in your campaigns by featuring an influencer in one of your testimonial emails. To pull this off, ask an influencer in your niche to try out your product and give a testimonial.
Customer testimonials are a powerful tool for building trust, boosting conversions, and, ultimately, increasing revenue. The reason testimonials work is simple: Everyone wants help in making a decision. Therefore, people look to others who’ve experienced your product for help.
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Reach out: Reach out to those who praise your product on social media and ask them for a testimonial.
You’ll be surprised at the number of people struggling to decide whether to buy your product or not. Use the power of a testimonial to nudge them in the right direction
Survey email
One thing that’ll help you increase conversions on your eCommerce store is improving your user experience. In order to do that, you need to get feedback from your customers on their experience with your store.
It’s important that you understand which parts of the customer journey they enjoy and where an improvement is needed. The best way to get all this information is by sending a survey email.
Thanks to automation, sending survey emails is also simple.
Automation is key. As always, set up triggered emails to make this easier. Give your customer a few days (three to five) to enjoy your product before sending the survey email.
Personalize your email. Personalization is the key to endearing yourself to your customers. By treating your customer like a VIP, they’ll be more likely to oblige your request to fill out the survey form.
Highlight the benefits. Filling out a survey form is work. In order to increase the response rate, let your reader know why taking the survey is beneficial to them.
New stock notice
The simplicity and focus of this email is the key to its success, with a single call to action that encourages readers to click-through to their website to check out the new arrivals.
Keep it focused – At the end of the day, your goal is to drive people to your online store where they can check out your new arrivals and make a purchase, so keep your email focused on that goal and remove any extraneous elements that may distract people.
Try including images of the new items – Unless you have a really loyal audience who love everything you sell, just telling them you have new arrivals probably won’t be enough to motivate people enough to click-through to your site. To overcome this, try including professionally-shot images of some of your new arrivals in the email itself. This increases people’s desire to see the full range and drives increased clicks.
Target your campaigns – If you’ve received a new range of womenswear, it’s probably not the best idea to send the email to your male customer base. Not only will doing so decrease your open and click-through rate, but it will send negative signals to email providers that could land your future campaigns in the Spam folder. So segment your list and send the campaign to those you know are going to be interested in your new arrivals.
Consider where you link to – There is nothing worse than clicking through from an email campaign announcing some new arrivals, only to land on the homepage with the new arrivals you were promised nowhere to be seen. To maximize the sales & revenue you get from these campaigns, make sure you drive people to a specific page on your site that shows them all the new arrivals and gives them an easy path to purchase.
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according to research it costs 5 times more to acquire new customers than it does to keep your existing ones.
One way of encouraging repeat purchases from your existing customers is by keeping them updated when you have new items in your store.
The simplicity and focus of this email is the key to its success, with a single call to action that encourages readers to click-through to their website to check out the new arrivals.
Re-engagement email
The re-engagement email is a bit of a Hail Mary. It’s a campaign you send to customers who haven’t purchased from you in a while in an attempt to get them re-engaged with your products and making further purchases.
The key to this email’s success is the 20% discount offer. By giving dormant customers an offer that they wouldn’t get normally, you give them an extra incentive to come back to your store and make a purchase.
Make it automated – So long as you have information like the customer’s last purchase date in your email marketing software, it’s super easy to set this up as an automated email campaign that goes out 3-4 months after their last purchase. This saves you from having to manually send it each time and means it working for you even when you’re not.
Remove friction words from your button copy – Friction words are words that imply the reader has to do something that they don’t specifically want to do. Common examples include Download, Claim, Redeem, etc as they imply the user has to make some sort of effort. So when writing the button copy for your Hail Mary email, avoid this kind of terminology and instead use something like ‘Get 20% off my next purchase’ to reinforce that the reader is getting benefit from taking the action.
Include images of products the user could purchase – Although it’s great to offer readers 20% off their next purchase, they may not have an immediate need for your products in which case it’s largely irrelevant. To overcome this and encourage them to make a purchase, include images of some products they could get at a 20% discount to stir people’s impulse buying habits.
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