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TUTOR 2 - Coggle Diagram
TUTOR 2
3) What are the six drivers of knowledge management?
personnel
information technology
organizational framework
knowledge strategy
innovation.
organizational culture
6) How can knowledge benefit an organisation?
Improve the decision-making process
employees can advance the quality and speed of decision-making
enterprise collaboration tools facilitate the access to opinions and experiences of different people
Promote innovation and cultural change
allows individuals to stimulate innovation and the cultural changes needed to evolve the organization and meet changing business needs.
enables and encourages the sharing of ideas, collaboration and access to the latest information.
Increase customer satisfaction
increase the value presented to customers
give faster answers or shorten the time it takes to improve a product or service
5) How can organisations harvest the knowledge of former employees
Cross-train the team members. Implementing a cross-training period, is important to provide plenty of time for people to train effectively. This time everyone on the team will be learning their team member’s roles and overall picture and be able to step in and properly perform the job.
Document processes and procedures. The employees can document their specific job-related duties by writing training documents. This will help the potential successor and the rest of the team in understanding the role and overall duties.
Create a mentor program. Mentoring is an effective way to organize, create, capture, and distribute knowledge.
7) How can knowledge management benefit small organisations?
shared knowledge and ideas among them can make them more competitive
KM activities with regard to employee development (e.g. skill increase, learning, staff retention), innovation, customer satisfaction (e.g. customer loyalty, reputation, etc.) and organisational success (e.g. growth in sales) .
KM activities would help small organisations owners to make better decisions regarding resource allocation.
9) What type of knowledge does an organisation need and how can they acquire that knowledge?
Type of knowledge
Explicit knowledge
Implicit knowledge
Knowledge acquire from:
Individual
- a person’s notebook, loose documents and files, customer queries and complaints, or an individual’s memory. These are good sources of tacit knowledge.
Group/Community
- communities of practice, communities of excellence, project teams, internal teams, training groups, mentorship programs. These are good sources of explicit, implicit, and tacit knowledge.
Structural
- routines, processes, culture, traditional ways of doing things, IT systems, suppliers. These are sources of implicit knowledge.
Organizational memory
- the knowledge of your entire organization. It can be contained in guidelines, regulations, reports, market research, records, and data. These are good sources for a combination of tacit and explicit knowledge.
2) Explain two (2) advantages of globalisation on knowledge‐based industries in developing countries.
(1) globalization allows countries to gain easier access to foreign knowledge.
Thus, it makes the knowledge-based industries advanced in their speciality with knowledge exchange with the other developed countries.
Eg. Industrial revolution 4.0
globalisation sets trends on industries that make the revolution happen.
(2) globaliztion enhances international competition
as a result of the rise of emerging market firms.
strengthens firms’ incentives to innovate and adopt foreign technologies
emerging the economic market growth.
8) Differentiate with appropriate examples the Know-Why and the Know-How level
Know-How level
In economics, when buying power is depleted due to inflation the organization should raise its price.
Know-Why level
A Baseball player knowing the exact moment to swing the bat in order yo hit the ball
4) Briefly explain one driver of knowledge management
Organizational culture creates the context for social interaction that ultimately determines how effective an organization can be
at creating, sharing, and applying knowledge and to what extent it manages the processes.
1) Explain the importance of knowledge sharing briefly.
Knowledge sharing can benefit the organization as the dialogue involved during sharing can lead to new ideas, which is considered as the potential for the creation of new knowledge. It also can result in marketing effectiveness and improved organizational innovativeness