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CRM - Coggle Diagram

- - - - Marketing Automation
        
        Applies technology to the marketing process
        
        Automated messages through email, texts & social media
      - Sales Force Automation
        
        Applies technology to sales process
        
        More precise sales forecast using predictive analysis
      - Service Automation
        
        Applies technology to manage support services
        
        Tracking & resolving customers' issue efficiently
- - - - Identify customers who add value to business. Create profile of customers and their needs.
    - - Engage in meaningful conversation with customers to build long-term relationship.
    - - Aligned with other departments to work together to deliver the best service.
    - - Address customers' needs.
    - - Adopt strategies and tools to get and retain customers.
  - - - Provide directions and prioritise CRM in organization so that employees will follow.
    - - Data provides insights that are necessary to get to know customers' needs. Analyse a vast amount of data to develop value propositions.
    - - Interact with customers. Train employees to deal with customers.
    - - Tasks or activities that creates value. All processes to be in sync.