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Jätehuollon markkinakartoitus - Coggle Diagram
Jätehuollon markkinakartoitus
CRM
customer information
Contact information
Invoicing info
Customer contacts
Customer groups
Property infromation
Estates
building registry
Owners
Holders
Service information
Customer service
Customer contact classification
Urgency
Customer feedback
Customer portal
Self service
Phone service
Customer service rep makes records
Customer chat
Feedback redirection
Task creation and automation based on feedback
Customer portal
Customer access
customer information update
Ordering and changing services
Service management
collective colletion points
Area collection points
Shared bins
ERP
Services
Service manangement
seervice packages
Terms and conditions
location
service responsibility
customer class
contract
waste management regulations
Decisions
waste management/collection
collection point
waste quality
emptying interval
Fees
Annual fees
eco fee
Service fee
Sewage wells
Emptying
Order management
Customer orders
Well emptying
Bin emptying
Bin changes
Bin management
Bin orders
Bin changes
Bin delivery management
Bin storage management
Bin cleaning
Hazardous waste managenement
Hazardous waste automatic classification
Transport management
Driving rosters
Weekly work lists
Enevo deep collection sensor management and routing
Container/bin collections and deliveries
Cloud backup
Third party APIs and data transfer
Driver announcements§
Task changes
Collection equipment problems
Traffic issues
Service notifications
Sticker needs
Wrong route
New location
Security/Safety attention
Acidents
Deviations
Container needs
Empty containers
Additional waste
Broken containers
Weight reporting
Automated processes
Deviation handling
Broken containers
Automatic change work orders
Additional waste
Additional billing
Obstacles
Notifying custoemer
Automatic invoicing
Follow up when solved
Not emptied
Automatic re routing in the following days
Communication and work redirection
Automatic generation and distribution of tasks
Invoicing
Billing application
Finvoice format
Transaction based
Sales management
Accounting sales ledger information
Report generation
Clear and easy to use
alerts and notifications
Rule based
If information missing
E-invoice and direct debit authorization management