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KPIs / SLAs for Rail Infrastructure - Coggle Diagram
KPIs / SLAs for Rail Infrastructure
Punctuality
On time Performance
=
% of trains which arrive & depart on time
Total Delay
= Total delay experienced by a train
Average Delay
= Average delay experienced by all trains in specific segments
Capacity & Utilisation
Ridership
= No. of Passengers carried on the network
Seat Utilisation
= % of seats occupied in trains in a segment
Safety & Security
Accident Rate:
Average No. of accidents per million kilometres
Security Incident Rate
: Average No. of Security incidents within the network or a segment
Safety Compliance
= No. of Compliance with Safety & Security Standards in a segment
Reliability & Availability
Mean Distance between Failures (MDBF)
= Average distance travelled by trains before a failure occurs
Mean Time between Failures (MTBF)
= Average time elapsed between train failures
Mean Time to Repair
= Average time taken to repair a failed train or infrastructure component
Infrastructure Performance
Track Quality
= Condition of the track, including alignment & track geometry
Signalling System Reliabilit
y = % of time signalling system operates without failures
Station Availability
= % of time stations are available & operational
Energy Efficiency & Environmental Impact
Efficiency
= Energy consumption per passenger-kilometre
Emissions
= CO2 emissions
Noise levels
= Measured in Decibels against regulatory norms
Financial Performance
Cost per passenger-kilometre
Revenue per passenger-kilometre
Customer Satisfaction Score
CSAT Score
on service, cleanliness, other facilities, staff behaviour & overall satisfactions
Complaint resolution time
= Average time taken to respond resolve a customer issue