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Delivering groceries shopping application (DeGrocery), Group member Gan…
Delivering groceries shopping application (DeGrocery)
Customer Requirement Document
Description
Q1. Do you prefer online purchasing or physical purchasing by own?
a. Online Purchasing
b. Physical Purchasing
Q2. Do you think run errand service trusted?
a. Yes, trusted.
b. No, hard to trusted.
Q1. How do you think the acceptance of the public towards this run errand services application?
a. Public gladly to accept.
b. Public still have doubt on using this services.
User problem
Q1. Why you use this application?
a. Convenient
b. Busy with work
c. Pandemic (Country lockdown)
Q2. Is this application ease your problem on purchasing groceries?
a. Yes, this application benefit me a lot.
b. No, this application is too troublesome and complicated.
Services Description
Q1. What's your perception about our services?
a. Unique delivery services.
b. Hard to use the application.
c. Save cost on groceries purchasing.
Q2. Do you think customer services inside the application are satisfied?
a. Yes, satisfied because additional customer services help me to solve my inquiries, feedback and complaints on using this application.
b. No, not satisfied because additional customer services late on reply.
Q3. In your opinion, what's the value you preceived while using this application?
a. Save time
b. Cost saving
c. Reduce the risk on infection virus while pandemic
d. All of these
Value assumption
Q1. What are the aspects we can improve on this application and services?
a. Provide runner deliver location tracking options.
b. Customize groceries selection. Eg: weight, packing and delivery time and date.
c. The effectiveness of application. Eg: Application loading time, minimize the application memory usage.
Q2. What are the best features do you think in this application?
e. All of these
d. Reward, discount and loyalty membership program.
c. Order history
b. Contact information of runner deliver
a. Simple payment method
Value proposition
Q1. What are the service most likely?
d. smooth application when used
c. Good and friendly runner
c. Free delivery service
b. Easy to use
a. Fast delivering
Q2. What value do you get from this application?
a. The application is available on various platforms.
b. Many language options can be chosen.
c. Point provided for each purchase.
Group member
Gan Wee Soon
Sia Kai Yee
Nur Azlina Azira bt Ramlee
Muhammed Uslu