4. Control through policies, practices, & feedback - how well do you maintain operational and financial control

5. Enable interdependent & simultaneous work - People can work in team; teams are held accountable and rewarded for the final outcome

3. Harness technology - Allows people to act independently, bound by neither time nor place

6. Give decision-making power to workers - Access to accurate information and a clear understanding of policies and practices empowers people to make informed, competent decisions.

2. Provide direct access to customers - Work groups can be held accountable for their behavior

1. Organize work around outcomes - Enables people to measure the direct impact of their work on the organization

7. Build in feedback channels - How well are the BR project meet their goals

4. Just don't do something, sit there - Creates project delays and unnecessary pressures

5. Change the foundation first - A common knowledge base and view of the problem and its solution

3. Involvement breeds acceptance - People wont accept reengineering until they can see themselves living and working in the reengineered environment

6. Change takes time, but not that much - Transformation is a process, not a single event

2. People believe what you do, not what you say - Team members must be willing to speak the truth, challenge deceit, and act with integrity

7. Progress is not linear, nor is it smooth - Reengineering in an operating environment is a very disorderly process

1.Assumptions & Biases Shape Behavior - Behavior cannot change until the underlying causes of behavior are addressed