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BUSINESS PROCESS REDESIGN PRINCIPLES - Coggle Diagram
BUSINESS PROCESS REDESIGN PRINCIPLES
The Principle of Business Reengineering
Transformation principles
Continuous process improvement principles
process redesign principles
Seven Process Redesign Principles
4. Control through policies, practices, & feedback
- how well do you maintain operational and financial control
5. Enable interdependent & simultaneous work
- People can work in team; teams are held accountable and rewarded for the final outcome
3. Harness technology
- Allows people to act independently, bound by neither time nor place
6. Give decision-making power to workers
- Access to accurate information and a clear understanding of policies and practices empowers people to make informed, competent decisions.
2. Provide direct access to customers
- Work groups can be held accountable for their behavior
Organize work around outcomes
- Enables people to measure the direct impact of their work on the organization
7. Build in feedback channels
- How well are the BR project meet their goals
7 Transformation Principles
4. Just don't do something, sit there
- Creates project delays and unnecessary pressures
5. Change the foundation first
- A common knowledge base and view of the problem and its solution
3. Involvement breeds acceptance
- People wont accept reengineering until they can see themselves living and working in the reengineered environment
6. Change takes time, but not that much
- Transformation is a process, not a single event
2. People believe what you do, not what you say
- Team members must be willing to speak the truth, challenge deceit, and act with integrity
7. Progress is not linear, nor is it smooth
- Reengineering in an operating environment is a very disorderly process
1.Assumptions & Biases Shape Behavior
- Behavior cannot change until the underlying causes of behavior are addressed
Continuous Improvement Principles
3. Pay attention to detail
- Improvements are lasting only when people attend to the lowest level of detail
4. Quality requires systematic work
- Improving the environment and customer responsiveness required a systematic change
2. Improvement is always desirable
- People must be heard and given the power to implement improvements
5. Create an ongoing exchange & sharing of information
- People can take action only if they have knowledge and awareness
1. Improvement is everyone's responsibility
- Communications, quality, error reduction, productivity, customer satisfaction, cost reduction, worker satisfaction and enjoyment
6. Quality is driven by individual, not organizations
- They believe they can improve