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Factors that can determine or predict worker's behaviour at the…
Factors that can determine or predict worker's behaviour at the workplace.
Ability
the skills and qualities which make it possible to achieve a goal.
represent physical and intellectual characteristics
help determine an employee's capability to respond
employers need to recognize employees' ability in order to understand their behaviour.
Employees need to have certain abilities that will make them a valuable addition to an organization
Motivation
the process that initiates, guides, and maintains goal-oriented behaviours
cause us to act which involves biological, emotional, social, and cognitive forces that activate behaviour
frequently used to describe
why
a person does something
motivation needed in order to achieve achievement
Demographic
factors
based on background characteristic
:
gender
age
race
ethnicity
class
education
birthorder
parents occupation
psychographic factors
beliefs
values
can be the basis for inappropriate stereotyping at the workplace
Intelligence
no universal accepted definition
Emotional Intelligence
influences how well employees interact with their colleagues
also thought to play a role in how workers manage stress and conflict
affects overall performance on the job
link with job satisfaction
Type of intelligence :
Logical-mathematical
Linguistic
Spatial
Musical
Bodily-kinesthetic
Intrapersonal
Interpersonal
Naturalistic
Personality
Latin word = persona , English word = mask
An elusive concept
Based on techniques
Focuses on how to "Appear to be..."
Revolves around :
-Image creation
-Public relation
-Communication
-Management
what is it ?
why is it important ?